FAQ

When will my order ship?

Our jewelry pieces are handcrafted and made as they are ordered. Please allow us 1-2 weeks to make and package.

I am not sure of my ring size. Can you help?

Absolutely, please complete the contact us form at the bottom of the page under Customer Care. Please be sure to provide your mailing address and we would be happy to mail you a ring sizer at no charge.

My ring has arrived and does not quite fit. Can it be resized?

If your ring does not fit and needs to be resized, please just let us know and we would be happy help. Please complete the contact us form at the bottom of the page under Customer Care to request a resizing. If you need a free plastic ring sizer to help determine the correct size needed, we would be happy to mail one to you prior to resizing. Please allow us 1-2 weeks to complete your resizing order. 

Resizing 14k Gold Rings, there is a $65.00 charge. This fee includes the domestic return label to ship back to you.

Resizing Gold Filled and Sterling Silver Rings, there is a $12.00 charge. This fee includes the domestic return label to ship back to you.

Can I return my purchase for a refund?

We really want you to be happy with your purchase, if there are any issues upon delivery please just let us know. Please complete the contact us form at the bottom of the page under Customer Care as soon as possible to submit your request. Jewelry must be new and unworn. We must receive the exchange or return back to us within 7 days from the delivery date of your order. We are not able to accept returns for custom orders or personalized jewelry.